Competent and reliable operation of your security products
We offer a wide range of operation and support services:
- Help Desk with Ticketing Management
- First- and Second-Level-Support
- Qualified personnel takes care of the incident and ensures efficient problem solving
- Incident management is ensured in close cooperation with the manufacturers (third-level support)
- If required, a hardware replacement is organized and delivered
- New software releases (updates and upgrades) are tested and the customer is advised regarding the deployment
- The technical experts are actively involved in the Service Quality Circle of the manufacturer (Knowledge DB, etc.)
- Extended options for standby times with 7×24 hours on-call service
To open a ticket, e-mail to: helpdesk@asecus.ch
Do you have any questions and would you like to contact us?