{"id":10314,"date":"2023-11-06T09:25:56","date_gmt":"2023-11-06T08:25:56","guid":{"rendered":"https:\/\/www.asecus.ch\/?p=10314"},"modified":"2026-01-13T14:09:26","modified_gmt":"2026-01-13T13:09:26","slug":"support","status":"publish","type":"post","link":"https:\/\/www.asecus.ch\/en\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6z0258p-b8aa0e26eb82614a6da3996afd830a92\">\n.avia-section.av-6z0258p-b8aa0e26eb82614a6da3996afd830a92{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.asecus.ch\/wp-content\/uploads\/2020\/08\/header_ueber-uns.png);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-6z0258p-b8aa0e26eb82614a6da3996afd830a92 .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#05668d;\n}\n<\/style>\n<div id='mobile-max-heigth'  class='avia-section av-6z0258p-b8aa0e26eb82614a6da3996afd830a92 main_color 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><div class=\"breadcrumb breadcrumbs avia-breadcrumbs\"><div class=\"breadcrumb-trail\" ><span class=\"trail-before\"><span class=\"breadcrumb-title\">You are here:<\/span><\/span> <span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/www.asecus.ch\/en\/\" title=\"Asecus\" rel=\"home\" class=\"trail-begin\"><span itemprop=\"name\">Home<\/span><\/a><span itemprop=\"position\" class=\"hidden\">1<\/span><\/span><\/span> <span class=\"sep\">\/<\/span> <span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/www.asecus.ch\/en\/services\/support\/\" title=\"Support\"><span itemprop=\"name\">Support<\/span><\/a><span itemprop=\"position\" class=\"hidden\">2<\/span><\/span><\/span><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813\">\n.avia-section.av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813 alternate_color avia-section-no-padding avia-no-border-styling  avia-builder-el-3  el_after_av_textblock  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10314'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-my7g4q-7b66edabad5596671e5f2e0987f83021 av_one_full  avia-builder-el-4  el_before_av_one_third  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data-av_iconset='svg_wp-media-library' ><svg id=\"Ebene_2\" data-name=\"Ebene 2\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' role=\"graphics-symbol\" is-colored=\"true\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Support<\/title>\n  <defs>\n    <style>\n      .cls-1 {\n        fill: #05668d;\n      }\n    <\/style>\n  <\/defs>\n  <g id=\"ICONS\">\n    <g>\n      <g>\n        <path class=\"cls-1\" d=\"M10,20C4.49,20,0,15.51,0,10S4.49,0,10,0s10,4.49,10,10-4.49,10-10,10ZM10,.61C4.82.61.61,4.82.61,10s4.21,9.39,9.39,9.39,9.39-4.21,9.39-9.39S15.18.61,10,.61Z\"\/>\n        <path class=\"cls-1\" d=\"M10,15.85c-3.23,0-5.85-2.62-5.85-5.85s2.62-5.85,5.85-5.85,5.85,2.62,5.85,5.85-2.62,5.85-5.85,5.85ZM10,4.76c-2.89,0-5.24,2.35-5.24,5.24s2.35,5.24,5.24,5.24,5.24-2.35,5.24-5.24-2.35-5.24-5.24-5.24Z\"\/>\n        <path class=\"cls-1\" 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d=\"M16.83,19.07h0c-.08,0-.16-.03-.21-.09l-1.01-1.01c-.12-.12-.12-.31,0-.43.12-.12.31-.12.43,0l.8.8,1.75-1.75-.84-.84c-.12-.12-.12-.31,0-.43s.31-.12.43,0l1.05,1.05c.06.06.09.13.09.21s-.03.16-.09.21l-2.18,2.18c-.06.06-.13.09-.21.09Z\"\/>\n      <path class=\"cls-1\" d=\"M17.96,4.76c-.08,0-.16-.03-.21-.09-.12-.12-.12-.31,0-.43l.84-.84-1.75-1.75-.8.8c-.12.12-.31.12-.43,0-.12-.12-.12-.31,0-.43l1.01-1.01c.11-.11.32-.11.43,0l2.18,2.18c.06.06.09.13.09.21s-.03.16-.09.21l-1.05,1.05c-.06.06-.14.09-.21.09Z\"\/>\n    <\/g>\n  <\/g>\n<\/svg><\/span><\/span><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-5qw9815-5cf5d975a57d19174afa96aa3324b1a3 av_two_third  avia-builder-el-8  el_after_av_one_third  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><section  class='av_textblock_section av-lomkehnq-ae9b2b79a7743c5cec0aa2a5a042637b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Support<strong><br \/>\n<\/strong><\/h3>\n<p data-pm-slice=\"1 1 &#091;&#093;\">Our support team extends the vendor support with localized services. These assist our customers in maintenance and operations of their sceurity infrastructure. As authorized Support Center for leading security providers our team has direct-access to their third-level-Support specialists. This ensures a swift resolvement of your technical problems.<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-34ic4bt-58891492a4994c1bfdadcfa76eb85348 hr-default  avia-builder-el-10  el_after_av_textblock  avia-builder-el-last  av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m3b1u2-7d0f2809b90bd625d950b60210095750\">\n#top .hr.hr-invisible.av-m3b1u2-7d0f2809b90bd625d950b60210095750{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-m3b1u2-7d0f2809b90bd625d950b60210095750 hr-invisible  avia-builder-el-11  el_after_av_two_third  avia-builder-el-last  av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-54mn755-7ff5a56e5949043d039536d763f9b531 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10314'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-51snn7t-6d79aae77ee372de31ca1ba6b0725d8b av_one_third  avia-builder-el-13  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><article  class='iconbox iconbox_top av-lomkzwfh-80cb8745b2e2a1818e2f73f7011521b3  avia-builder-el-14  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Basic Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8bd' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Basic Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\">Helpdesk with ticket management<\/p>\n<p style=\"text-align: left;\">First- and Second-Level-Support<\/p>\n<p style=\"text-align: left;\">Monday &#8211;\u00a0 Friday, excl. holidays<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">08:00 \u2013 18:00<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Incident-Management with close cooperation with manufacturer (Third-Level-Support)<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='flex_column av-4e0zgll-2368d13ea0d9e9d9c072ee11cd4bd4fe av_one_third  avia-builder-el-15  el_after_av_one_third  el_before_av_one_third  flex_column_div  '     ><article  class='iconbox iconbox_top av-loml1tno-ed099f416dedea15cce1010948d11944  avia-builder-el-16  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Pro Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8be' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Pro Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Basic Support, plus:<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Shorter Reactiontime<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Option to accelerate hardware replacements<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='flex_column av-3u9igp5-7fb0f0ff7064aa602bf10e50ea3cdec8 av_one_third  avia-builder-el-17  el_after_av_one_third  avia-builder-el-last  flex_column_div  '     ><article  class='iconbox iconbox_top av-loml2vuy-abbb89d2f62fb16fc8e666da393e96de  avia-builder-el-18  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Premium Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8bf' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Premium Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Pro Supports, plus:<\/p>\n<p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">7&#215;24 hour Standby with on-call service<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-23rtya1-05c0657efa80c549b2c3190d6d6c70bc main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-19  el_after_av_section  el_before_asecus_blog  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10314'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-1grhkbt-398707750b108b1586fa7ae3aeccb39a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"\"><strong>Do you have questions regarding our support packages? 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