{"id":10317,"date":"2023-11-06T09:31:38","date_gmt":"2023-11-06T08:31:38","guid":{"rendered":"https:\/\/www.asecus.ch\/?p=10317"},"modified":"2025-12-16T09:37:44","modified_gmt":"2025-12-16T08:37:44","slug":"support","status":"publish","type":"post","link":"https:\/\/www.asecus.ch\/fr\/services\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6z0258p-b8aa0e26eb82614a6da3996afd830a92\">\n.avia-section.av-6z0258p-b8aa0e26eb82614a6da3996afd830a92{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.asecus.ch\/wp-content\/uploads\/2020\/08\/header_ueber-uns.png);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n.avia-section.av-6z0258p-b8aa0e26eb82614a6da3996afd830a92 .av-section-color-overlay{\nopacity:0.6;\nbackground-color:#05668d;\n}\n<\/style>\n<div id='mobile-max-heigth'  class='avia-section av-6z0258p-b8aa0e26eb82614a6da3996afd830a92 main_color 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av-lomkf46b-4adb7a37bbd4894323bd9e5a4fe4b942 av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling  top-special-heading av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10317'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-6mru8jt-db8d5fff02d8c0578fb9536819500b43 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"breadcrumb breadcrumbs avia-breadcrumbs\"><div class=\"breadcrumb-trail\" ><span class=\"trail-before\"><span class=\"breadcrumb-title\">Vous \u00eates ici :<\/span><\/span> <span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/www.asecus.ch\/fr\/\" title=\"Asecus\" rel=\"home\" class=\"trail-begin\"><span itemprop=\"name\">Accueil<\/span><\/a><span itemprop=\"position\" class=\"hidden\">1<\/span><\/span><\/span> <span class=\"sep\">\/<\/span> <span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BreadcrumbList\" ><span  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ListItem\" itemprop=\"itemListElement\" ><a itemprop=\"url\" href=\"https:\/\/www.asecus.ch\/fr\/services\/support\/\" title=\"Support\"><span itemprop=\"name\">Support<\/span><\/a><span itemprop=\"position\" class=\"hidden\">2<\/span><\/span><\/span><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813\">\n.avia-section.av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-6clg2vd-eb0d496cd520cc2c5c6e283472ebb813 alternate_color avia-section-no-padding avia-no-border-styling  avia-builder-el-3  el_after_av_textblock  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10317'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-q35dl9-4f4e8a1cc218740ab6fbde9c13765965 av_one_full  avia-builder-el-4  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lomlubkw-4752a2e56c4bc29705954ec64aabed88\">\n#top .av-special-heading.av-lomlubkw-4752a2e56c4bc29705954ec64aabed88{\nmargin:50px 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lomlubkw-4752a2e56c4bc29705954ec64aabed88 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lomlubkw-4752a2e56c4bc29705954ec64aabed88 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lomlubkw-4752a2e56c4bc29705954ec64aabed88 av-special-heading-h2 blockquote modern-quote  avia-builder-el-5  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Assistance rapide et comp\u00e9tente<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column_table av-lomkkx42-b8b1e3f18d9417b215b46091a1f00495 sc-av_one_third av-equal-height-column-flextable'><div  class='flex_column av-lomkkx42-b8b1e3f18d9417b215b46091a1f00495 av_one_third  avia-builder-el-6  el_after_av_one_full  el_before_av_two_third  first flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lomka0yd-789f5b196bf59c0fc72955e2fe0c20df\">\n.av_font_icon.av-lomka0yd-789f5b196bf59c0fc72955e2fe0c20df{\ncolor:#05668d;\nborder-color:#05668d;\n}\n.avia-svg-icon.av-lomka0yd-789f5b196bf59c0fc72955e2fe0c20df svg:first-child{\nstroke:#05668d;\nfill:#05668d;\n}\n.av_font_icon.av-lomka0yd-789f5b196bf59c0fc72955e2fe0c20df .av-icon-char{\nfont-size:200px;\n}\n<\/style>\n<span  class='av_font_icon av-lomka0yd-789f5b196bf59c0fc72955e2fe0c20df avia_animate_when_visible av-icon-style- avia-icon-pos-center avia-svg-icon avia-font-svg_wp-media-library avia-icon-animate'><span class='av-icon-char' data-av_svg_icon='17349' data-av_iconset='svg_wp-media-library' ><svg id=\"Ebene_2\" data-name=\"Ebene 2\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' role=\"graphics-symbol\" is-colored=\"true\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Support<\/title>\n  <defs>\n    <style>\n      .cls-1 {\n        fill: #05668d;\n      }\n    <\/style>\n  <\/defs>\n  <g id=\"ICONS\">\n    <g>\n      <g>\n        <path class=\"cls-1\" d=\"M10,20C4.49,20,0,15.51,0,10S4.49,0,10,0s10,4.49,10,10-4.49,10-10,10ZM10,.61C4.82.61.61,4.82.61,10s4.21,9.39,9.39,9.39,9.39-4.21,9.39-9.39S15.18.61,10,.61Z\"\/>\n        <path class=\"cls-1\" d=\"M10,15.85c-3.23,0-5.85-2.62-5.85-5.85s2.62-5.85,5.85-5.85,5.85,2.62,5.85,5.85-2.62,5.85-5.85,5.85ZM10,4.76c-2.89,0-5.24,2.35-5.24,5.24s2.35,5.24,5.24,5.24,5.24-2.35,5.24-5.24-2.35-5.24-5.24-5.24Z\"\/>\n        <path class=\"cls-1\" 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d=\"M16.83,19.07h0c-.08,0-.16-.03-.21-.09l-1.01-1.01c-.12-.12-.12-.31,0-.43.12-.12.31-.12.43,0l.8.8,1.75-1.75-.84-.84c-.12-.12-.12-.31,0-.43s.31-.12.43,0l1.05,1.05c.06.06.09.13.09.21s-.03.16-.09.21l-2.18,2.18c-.06.06-.13.09-.21.09Z\"\/>\n      <path class=\"cls-1\" d=\"M17.96,4.76c-.08,0-.16-.03-.21-.09-.12-.12-.12-.31,0-.43l.84-.84-1.75-1.75-.8.8c-.12.12-.31.12-.43,0-.12-.12-.12-.31,0-.43l1.01-1.01c.11-.11.32-.11.43,0l2.18,2.18c.06.06.09.13.09.21s-.03.16-.09.21l-1.05,1.05c-.06.06-.14.09-.21.09Z\"\/>\n    <\/g>\n  <\/g>\n<\/svg><\/span><\/span><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-5qw9815-5cf5d975a57d19174afa96aa3324b1a3 av_two_third  avia-builder-el-8  el_after_av_one_third  el_before_av_hr  flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><section  class='av_textblock_section av-lomkehnq-ae9b2b79a7743c5cec0aa2a5a042637b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Support<strong><br \/>\n<\/strong><\/h3>\n<p data-pm-slice=\"1 1 &#091;&#093;\">Notre \u00e9quipe d&rsquo;assistance \u00e9tend l&rsquo;assistance du fournisseur avec des services localis\u00e9s. Ceux-ci aident nos clients dans la maintenance et l&rsquo;exploitation de leur infrastructure de s\u00e9curit\u00e9. En tant que centre d&rsquo;assistance autoris\u00e9 pour les principaux fournisseurs de s\u00e9curit\u00e9, notre \u00e9quipe a un acc\u00e8s direct \u00e0 leurs sp\u00e9cialistes de l&rsquo;assistance de troisi\u00e8me niveau. Cela garantit une r\u00e9solution rapide de vos probl\u00e8mes techniques.<\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-34ic4bt-58891492a4994c1bfdadcfa76eb85348 hr-default  avia-builder-el-10  el_after_av_textblock  avia-builder-el-last  av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l1k631-c418021cf5f4485d1105d57396334744\">\n#top .hr.hr-invisible.av-l1k631-c418021cf5f4485d1105d57396334744{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-l1k631-c418021cf5f4485d1105d57396334744 hr-invisible  avia-builder-el-11  el_after_av_two_third  avia-builder-el-last  av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-54mn755-7ff5a56e5949043d039536d763f9b531 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10317'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-51snn7t-6d79aae77ee372de31ca1ba6b0725d8b av_one_third  avia-builder-el-13  el_before_av_one_third  avia-builder-el-first  first flex_column_div  '     ><article  class='iconbox iconbox_top av-lomkzwfh-80cb8745b2e2a1818e2f73f7011521b3  avia-builder-el-14  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Basic Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8bd' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Basic Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\">Helpdesk avec gestion des tickets<\/p>\n<p style=\"text-align: left;\">Support de premier et de second niveau<\/p>\n<p style=\"text-align: left;\">Du lundi au vendredi, sauf jours f\u00e9ri\u00e9s<\/p>\n<p style=\"text-align: left;\">08:00 &#8211; 18:00<\/p>\n<p style=\"text-align: left;\">Gestion des incidents en \u00e9troite collaboration avec le fabricant (assistance de troisi\u00e8me niveau)<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='flex_column av-4e0zgll-2368d13ea0d9e9d9c072ee11cd4bd4fe av_one_third  avia-builder-el-15  el_after_av_one_third  el_before_av_one_third  flex_column_div  '     ><article  class='iconbox iconbox_top av-loml1tno-ed099f416dedea15cce1010948d11944  avia-builder-el-16  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Pro Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8be' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Pro Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Basic Support, plus:<\/p>\n<p style=\"text-align: left;\">Temps de r\u00e9action plus court<\/p>\n<p style=\"text-align: left;\">Possibilit\u00e9 d&rsquo;acc\u00e9l\u00e9rer le remplacement du mat\u00e9riel<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div  class='flex_column av-3u9igp5-7fb0f0ff7064aa602bf10e50ea3cdec8 av_one_third  avia-builder-el-17  el_after_av_one_third  avia-builder-el-last  flex_column_div  '     ><article  class='iconbox iconbox_top av-loml2vuy-abbb89d2f62fb16fc8e666da393e96de  avia-builder-el-18  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Premium Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8bf' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Premium Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p style=\"text-align: left;\" data-pm-slice=\"1 1 &#091;&#093;\">Pro Supports, plus:<\/p>\n<p style=\"text-align: left;\">Service de r\u00e9serve 7&#215;24 heures avec service d&rsquo;astreinte<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-23rtya1-05c0657efa80c549b2c3190d6d6c70bc main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-19  el_after_av_section  el_before_asecus_blog  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10317'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-1grhkbt-398707750b108b1586fa7ae3aeccb39a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"\"><strong>Vous avez des questions concernant nos offres d&rsquo;assistance ? N&rsquo;h\u00e9sitez pas \u00e0 nous contacter !<br \/>\n<\/strong><\/p>\n<\/div><\/section>\n<section class=\"asecus_hubspot_contact_form_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div id=\"hubspot_form\"><\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-10317'><div class='entry-content-wrapper clearfix'>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[132],"tags":[],"class_list":["post-10317","post","type-post","status-publish","format-standard","hentry","category-services"],"_links":{"self":[{"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/posts\/10317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/comments?post=10317"}],"version-history":[{"count":13,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/posts\/10317\/revisions"}],"predecessor-version":[{"id":17376,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/posts\/10317\/revisions\/17376"}],"wp:attachment":[{"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/media?parent=10317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/categories?post=10317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.asecus.ch\/fr\/wp-json\/wp\/v2\/tags?post=10317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}