Basic Support
Helpdesk with ticket management
First- and Second-Level-Support
Monday – Friday, excl. holidays
08:00 – 18:00
Incident-Management with close cooperation with manufacturer (Third-Level-Support)
Quick and competent Assistance
Support
Our support team extends the vendor support with localized services. These assist our customers in maintenance and operations of their sceurity infrastructure. As authorized Support Center for leading security providers our team has direct-access to their third-level-Support specialists. This ensures a swift resolvement of your technical problems.
Pro Support
Basic Support, plus:
Shorter Reactiontime
Option to accelerate hardware replacements
Premium Support
Pro Supports, plus:
7×24 hour Standby with on-call service
Do you have questions regarding our support packages? Contact us!